Returns & Exchanges

At 24Bottles®, we are committed to your satisfaction and offer a 30-day return window for all unused products in their original packaging. We ensure a seamless process to help you maintain your sustainable lifestyle with the perfect hydration companion.

Return Process

• 1.
  Initiate the Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused bottles in their original protective boxes to prevent damage; ensure all original labels and tags remain attached.

• 3.
  Ship Your Items

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.